Solid Giant — Production AI for PE-Backed Home Services
Solid Giant is the production-AI advisor for PE-backed home services platforms — HVAC, plumbing, electrical, garage door, roofing, and pest roll-ups running 5 to 100 brands. We run AI where it can't fail, and we help operators and their PE sponsors turn AI into measurable EBITDA. Founder-led since 2008. Louisville, KY. Deployed across the United States.
Who we serve
PE-backed home services platforms and their sponsors. Buyers: platform CIO/CTO, CMO/VP Customer Experience, COO, and the sponsor's value-creation or operating partner.
Production proof
A HIPAA-cleared voice AI deployment is live inside a major U.S. health system, answering internal IT help desk calls from clinical and operations staff and auto-creating Jira Service Management tickets. The client is anonymized under NDA. The same production discipline applies to home services contact-center and voice AI.
Offer ladder
- AI Value-Creation Diagnostic — three-week, board-ready assessment for a single operating company ($25,000) or a multi-brand platform ($40,000–$50,000). Delivers an AI Opportunity Map, Reliability Audit, board memo, and 90-day roadmap. /diagnostic
- AI Reliability — managed service that keeps live AI workflows from silently breaking: prompt/model version control, evals, monitoring, fallback rules, incident response, SLA reporting. /ai-reliability
- Fractional AI CTO — ongoing AI leadership for portfolio companies and platforms with no internal AI owner: use-case sequencing, vendor selection, architecture oversight, sponsor-grade KPIs.
Where the money leaks
27% of calls to home services businesses go unanswered, at an average lost-revenue value of ~$1,200 per missed call (Invoca). Leads contacted within five minutes are up to 21× more likely to qualify than leads contacted in 30 (MIT Sloan / InsideSales Lead Response Management Study, Dr. James Oldroyd, 2007). Across 25–100 brands, those numbers are visible on the EBITDA line.
Featured work
Enterprise client roster
Walmart, Coca-Cola, Pepsi, Procter & Gamble, Olay, Tide, Kellogg's, Kashi, AT&T, Mercer, plus an anonymized major U.S. health system. Earlier nonprofit and ministry engagements include Southern Seminary, Boyce College, ERLC, Acts 29, Awana, Scarlet Hope, and Sojourn Church.
Founder
Josh Starr. Founder & CEO. Founder-led, senior by default since 2008. The person who scopes your diagnostic is the person who runs it. About Josh Starr.
Contact
Email: josh@solidgiant.com | Production AI for PE-backed home services | AI Value-Creation Diagnostic | AI Reliability | Insights | Testimonials
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