Production AI for PE-backed home services platforms

Solid Giant works with PE-backed home services platforms (HVAC, plumbing, electrical, garage door, roofing, pest) running 5 to 100 brands, and with the sponsors behind them. The AI workstream on the value-creation plan needs an owner, a sized leak, and production discipline. That's the work.

Where the money leaks

27% of calls to home services businesses go unanswered (Invoca).
About $1,200 average lost revenue per missed call (Invoca).
Leads contacted within 5 minutes are up to 21× more likely to qualify than at 30 minutes (MIT Sloan / InsideSales.com Lead Response Management Study, Dr. James Oldroyd, 2007).

The engagement path

AI Diagnostic, platform package: $40,000 to $50,000, three weeks. Per-brand leak quantification, cross-brand standardization view, sponsor-facing readout, 90-day roadmap.
AI Reliability: $8K to $18K per month per live workflow, six-month minimum. Keeps the deployed AI from silently breaking across brands.
Fractional AI CTO: $25K to $40K per month at platform scope. A named owner for the AI workstream the sponsor can hold accountable.

Production proof

A HIPAA-cleared voice AI deployment is live today inside a major U.S. health system (anonymized under NDA), answering internal IT help desk calls and auto-creating Jira Service Management tickets. May to August 2026: 13,950 calls answered on the first ring, 1,152 Jira tickets auto-created before a human picked up, 54-second average AI triage, and 2,524 hours routed to a human with the caller, problem, and ticket already attached. 82% escalation by design: triage, not deflection.

Read the health system case study