Solid Giant, production AI for founder-led and operator-run businesses
Solid Giant builds production AI for founder-led and operator-run businesses: voice AI that answers real phone lines, custom web apps, GTM engines, and business intelligence. Founder-led since 2008 by Josh Starr, based in Louisville, Kentucky, serving the United States. Live deployments include a HIPAA-cleared voice AI inside a major U.S. health system, a 60-brand home services company, construction, real estate, and nonprofits.
Production proof
A HIPAA-cleared voice AI deployment is live today inside a major U.S. health system (anonymized under NDA), answering internal IT help desk calls and auto-creating Jira Service Management tickets. May to August 2026: 13,950 calls answered on the first ring, 1,152 Jira tickets auto-created before a human picked up, 54-second average AI triage, and 2,524 hours routed to a human with the caller, problem, and ticket already attached. 82% escalation by design: triage, not deflection.
Read the health system case study
How to work with Solid Giant
- Free 10-minute session: self-guided walkthrough of where AI is most likely leaking money in your business. Start free. Home services businesses can also get a free AI quick win, one custom fix live in production inside 14 days.
- AI Diagnostic: three weeks, fixed price. $25,000 for a single operating company, $40,000 to $50,000 for a multi-brand platform. AI opportunity map, production reliability audit, decision-ready memo, 90-day roadmap. Diagnosis decoupled from any build.
- AI Reliability: managed service that keeps live AI workflows from silently breaking. $8K, $12K, or $18K per month per live workflow (Monitored / Maintained / Mission-Critical). Six-month minimum.
- Fractional AI CTO: ongoing AI leadership for companies with no internal AI owner. $15K to $25K per month for a single operating company, $25K to $40K per month at platform scope. Six-month minimum.
Where the money leaks
- 27% of calls to home services businesses go unanswered (Invoca).
- About $1,200 average lost revenue per missed call (Invoca).
- Leads contacted within 5 minutes are up to 21× more likely to qualify than at 30 minutes (MIT Sloan / InsideSales.com Lead Response Management Study, Dr. James Oldroyd, 2007).
Louisville founder. Coffee in Clifton most weeks, no pitch. Louisville page.
Frequently asked questions
- Who is Solid Giant for?
- Founder-led and operator-run businesses: health systems, home services companies, construction, real estate, and nonprofits. Single companies up to PE-backed roll-ups running 100 brands. If your business runs on phones, field crews, or a back office, that's my lane. Deepest track record: a HIPAA-cleared health system deployment and multi-brand home services.
- What does the AI Diagnostic cost and deliver?
- $25K for a single operating company. $40–50K for a multi-brand platform. Three weeks. You get an AI opportunity map scored by value, feasibility, and risk; a reliability audit of anything you already run in production; a decision-ready memo; and a 90-day roadmap. Diagnosis is decoupled from any build, you can take the roadmap and execute it with anyone.
- What is the AI Reliability retainer?
- $8 to $18K per month per live workflow (platform-wide scope is priced higher), six-month minimum. Prompt and model version control, eval suites, monitoring, fallback rules, incident response, and SLA reporting on every AI workflow you run, so your voice agent doesn't silently break and cost you booked jobs.
- What is the Fractional AI CTO retainer?
- $15–25K/mo for a single operating company. $25–40K/mo at the platform level. Six-month minimum. Ongoing AI leadership for companies with no internal AI owner: use-case sequencing, vendor selection, architecture oversight, governance, and the KPIs you can actually run the business on.
- What's the production proof?
- A HIPAA-cleared voice AI deployment live inside a major U.S. health system, answering internal IT help desk calls from clinical and operations staff and auto-creating Jira Service Management tickets. May to August 2026: 13,950 calls answered, 1,152 tickets auto-created, 54-second average triage, 2,524 hours routed to a human with the caller, problem, and ticket already attached. The same production discipline applies to home services contact-center and voice AI.
- Is Solid Giant founder-led?
- Yes. Founder-led and senior by default since 2008. No junior handoffs, no account managers between you and the engineers. The person who scopes your diagnostic is the person who runs it.