Solid Giant, Production AI Value Creation for PE-Backed Platforms
Solid Giant is the production-AI value-creation advisor for PE-backed mid-market platforms that already bought AI and need it to produce measurable EBITDA under a sponsor's hold-period clock. Deepest track record: home services roll-ups running 5 to 100 brands (HVAC, plumbing, electrical, garage door, roofing, pest), plus a HIPAA-cleared voice AI deployment live in a major U.S. health system, financial services, and housing. We run AI where it can't fail, and we help operators and their PE sponsors turn AI into measurable EBITDA. Founder-led since 2008. Louisville, KY. Deployed across the United States.
Who we serve
PE-backed mid-market platforms and their sponsors. Buyers: platform CIO/CTO, VP Ops/Contact Center, COO, CFO, and the sponsor's value-creation partner.
Production proof
A HIPAA-cleared voice AI deployment is live inside a major U.S. health system, answering internal IT help desk calls from clinical and operations staff and auto-creating Jira Service Management tickets. The client is anonymized under NDA. The same production discipline applies to home services contact-center and voice AI.
Offer ladder
- AI Value-Creation Diagnostic: three-week, board-ready assessment for a single operating company ($25,000) or a multi-brand platform ($40,000–$50,000). Delivers an AI Opportunity Map, Reliability Audit, board memo, and 90-day roadmap. /diagnostic
- AI Reliability: managed service that keeps live AI workflows from silently breaking: prompt/model version control, evals, monitoring, fallback rules, incident response, SLA reporting. /ai-reliability
- Fractional AI CTO: ongoing AI leadership for portfolio companies and platforms with no internal AI owner: use-case sequencing, vendor selection, architecture oversight, sponsor-grade KPIs.
Where the money leaks
27% of calls to home services businesses go unanswered, at an average lost-revenue value of ~$1,200 per missed call (Invoca). Leads contacted within five minutes are up to 21× more likely to qualify than leads contacted in 30 (MIT Sloan / InsideSales Lead Response Management Study, Dr. James Oldroyd, 2007). Across 25–100 brands, those numbers are visible on the EBITDA line.
Featured work
Enterprise heritage
Earlier enterprise work, not current Solid Giant engagements: product landing pages built on Walmart.com for Fortune 100 brands including Coca-Cola, Pepsi, Procter & Gamble, Olay, Tide, Kellogg's and Kashi, plus work for AT&T and Mercer Transportation. Nonprofit and ministry engagements include Southern Seminary, Boyce College, ERLC, Acts 29, Awana, Scarlet Hope and Sojourn Church. Current production-AI work: an anonymized major U.S. health system (HIPAA-cleared voice AI, live), TurnPoint Services and FrontDeskPro.ai.
Founder
Josh Starr. Founder & CEO. Founder-led, senior by default since 2008. The person who scopes your diagnostic is the person who runs it. About Josh Starr.
Contact
Email: josh@solidgiant.com | Production AI for PE-backed home services | AI Value-Creation Diagnostic | AI Reliability | Insights | Testimonials
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