Work, Production AI in the field
Live production AI and the earlier work behind it. Health system voice AI, Turnpoint, FrontDeskPro, Citadel, LandBids, Launch Housing, Access Ventures.
- FrontDeskPro: AI Voice Agent for Home Services: How Solid Giant built FrontDeskPro.ai, a 24/7 AI customer service agent that books appointments, handles after-hours calls, and syncs with ServiceTitan in real time.
- Turnpoint: Custom Financial Planning Platform: Solid Giant replaced spreadsheet-based budgeting with a custom financial planning platform for Turnpoint Services, integrating Sage Intacct and a Data Lake across 60+ brands.
- Production Voice AI for an Enterprise IT Help Desk, Live & HIPAA-Cleared: CallSupportAI runs live in production at a major U.S. health system, answering internal IT help desk calls from hospital staff and auto-creating tickets inside Jira Service Management. HIPAA-compliant, BAA-backed, Censinet RiskOps cleared.
- CapTrack: Mission-Critical Operations Platform: How Solid Giant stabilized and expanded CapTrack, a custom operations platform for case management, funding applications, QuickBooks sync, and document workflows.
- Citadel Estimation Engine, An AI Bid Platform for Commercial Gate & Access Control: Solid Giant built an AI platform that reads commercial construction plan sets, extracts every priceable line item, matches it to a live ServiceTitan pricebook, and generates a client-ready quote, letting estimators put out far more bids without adding headcount.
- LandBids, a live land auction marketplace: A production marketplace for land auctions: live stats, MLS matching, membership paywalls, and the admin tools the team actually runs the business on.
- Launch Housing, operations apps for housing: The back-office software a housing operator lives in: bulk SMS, e-signature, tenant screening, and rent collection, built so the team can run it without the founder in the room.
- Access Ventures, CRM and AI for a Louisville venture studio: A seven-day rescue of a broken CRM, then ongoing web apps and AI: voice capture, a morning briefing, and Google sign-in across the orgs that actually use it.
- Freedom Signal: SMS Outreach SaaS Platform: Solid Giant rebuilt Freedom Signal end-to-end, a secure SMS outreach platform supporting 35+ organizations and 575K+ messages with 35-40% response rates.
- Walmart 'In Stores Now': Product Landing Pages at Scale: Solid Giant designed and built product landing pages for Fortune 100 brands on Walmart.com, including the most downloaded free sample in the platform's history.
- AT&T eLearning: Interactive eLearning courses built to train AT&T's workforce on technical skill sets with strong instructional design and QA standards.