Home services · Voice AI · Live since 2025
Answer every call. Book the job in ServiceTitan.
FrontDeskPro.ai is a founder-owned voice AI company for HVAC, plumbing and other home services businesses. Solid Giant helped build it. The receptionist answers calls day and night, checks real schedule capacity, and books the job straight into ServiceTitan, handing anything tricky to a person.
- Company
- FrontDeskPro.ai (founder-owned, founded 2025)
- Industry
- Home services
- Connects to
- ServiceTitan
- Status
- In production since June 2025
By the numbers
- 8,712: Calls handled
- 1,201: Jobs booked directly in ServiceTitan
- 478: Of those booked after hours
- 67.2%: Adjusted booking rate
Source: FrontDeskPro.ai published results, three brands over nine months, as of March 2026.
In home services, a missed call is a missed job.
When a furnace dies at 9pm, the homeowner calls the first company that picks up. Most shops can't staff the phones around the clock, so after-hours calls go to voicemail and the job goes to a competitor.
Generic answering services take a message. What these businesses needed was something that could actually book the job: check the service area, see real capacity, apply membership pricing, and put it on the board.
A receptionist that books, not one that takes messages.
- Answers calls, texts and chat: The receptionist greets every caller, identifies them, and checks whether they're in the service area.
- Specialized roles: Separate AI roles for new customers, new bookings, existing bookings and cancellations hand the call to each other as the conversation changes.
- Real capacity, real pricing: It checks live ServiceTitan capacity, after-hours rules and membership pricing before it offers a time.
- Books directly in ServiceTitan: Jobs are created or changed in ServiceTitan itself, not emailed to a dispatcher to re-key.
- Knows when to stop: Out-of-scope requests, no capacity, address problems, commercial customers or a caller asking for a person all go to a human, with context.
A 9pm call, start to finish.
- Answer: The call is answered immediately and the caller is identified.
- Qualify: Service area, customer type and the kind of job are checked.
- Find a time: Live capacity, after-hours rules and pricing come from ServiceTitan.
- Book: The job goes straight onto the board in ServiceTitan.
- Or hand off: Anything the AI shouldn't handle goes to a person, with the details already captured.
More booked jobs, especially after hours.
- 8,712 calls handled across three brands in nine months.
- 1,201 jobs booked directly in ServiceTitan, 478 of them after hours.
- A 67.2% adjusted booking rate.
- Calls that shouldn't be automated go to people, with the details already written down.
Since the AI agent updates ServiceTitan automatically, our office staff finally have time to focus on more complex customer needs.
Your phones ring after your team goes home.
- After-hours calls go to voicemail or an answering service.
- Your CSRs spend the day booking routine jobs.
- You run ServiceTitan and want bookings to land on the board.
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Frequently asked questions
- What is FrontDeskPro.ai?
- A founder-owned voice AI receptionist for home services businesses. It answers calls, checks real ServiceTitan capacity and pricing, and books jobs directly in ServiceTitan, handing complex calls to people.
- What was Solid Giant's role?
- Solid Giant helped build FrontDeskPro.ai. The company is separate and founder-owned.
- What results has it produced?
- 8,712 calls handled, 1,201 jobs booked (478 after hours) and a 67.2% adjusted booking rate across three brands over nine months, as of March 2026, per FrontDeskPro.ai.
All work