Healthcare AI in production: HIPAA-cleared voice AI, live today
Solid Giant runs a HIPAA-cleared voice AI deployment inside a major U.S. health system (anonymized under NDA), answering internal IT help desk calls from clinical and operations staff and auto-creating Jira Service Management tickets. Security-reviewed via Censinet RiskOps. BAA in place.
The numbers, May to August 2026
- 13,950 calls answered on the first ring.
- 1,152 Jira tickets auto-created before a human ever picked up.
- 54-second average AI triage per call.
- 2,524 hours routed to a human with the caller, problem, and ticket already attached.
- 82% escalation by design. Triage, not deflection: the number most vendors hide.
Numbers from the live production dashboard. Client name and cost figures withheld under NDA.
Production discipline is the standard: prompt and model version control, evals, monitoring, fallback rules, incident response, and SLA reporting. Read the case study or start with the diagnostic.