Standardizing AI across 25–100 brands without 25–100 pilots.
Multi-brand platforms keep accidentally running 25 AI pilots. Each brand picks its own vendor, each pilot generates its own metrics, and none of it rolls up to a sponsor view.
The operating-model fix is simple to state and hard to execute: standardize the AI workflows that are common across brands (contact center, speed-to-lead, dispatch assist, estimating help), pick one platform-wide vendor stack per workflow, and centralize reliability and reporting. Then sequence the rollout brand-by-brand against the leak you've already quantified.
That's a value-creation workstream, not a tech project. Run it like one.
AI Value-Creation Diagnostic | All insights